Delivery and Refund Policy

Delivery Policy

At LankaBeads, we strive to ensure that your order is delivered in a timely and efficient manner. The following terms apply to the delivery of products purchased on our website:

• Processing Time: Orders are processed within 1-2 business days. You will receive a notification once your order is shipped.
• Shipping Methods: We offer various shipping methods depending on your location. Shipping charges will be calculated at checkout.
• Delivery Time: Delivery time varies based on your location. Generally, orders within Sri Lanka take 2-5 business days, while international orders may take longer depending on the destination.
• Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.
• Shipping Restrictions: We do not ship to P.O. Boxes or restricted areas. If your address is invalid, we may contact you for an alternate shipping address.

Refund Policy

We want you to be completely satisfied with your purchase from LankaBeads. If you are not satisfied with your order, please review our refund policy below:

• Eligibility for Refund: You may request a refund if your order is damaged, defective, or not as described. Refunds are only eligible within 14 days from the delivery date.
• Return Process: To initiate a refund, please contact our customer service team at support@lankabeads.com with your order number, along with details of the issue.
• Condition of Returned Items: Items must be in their original, unused condition with all tags attached. Items that have been used, altered, or damaged are not eligible for a refund.
• Refund Approval: Once we receive your returned items, we will inspect them. If the return is approved, we will issue a refund to your original payment method within 7-10 business days.
• Return Shipping Fees: Customers are responsible for the cost of return shipping unless the item is defective or an error was made in fulfilling the order.
• Non-Refundable Items: Certain items, such as custom-made bracelets or personalized products, are not eligible for refund.

Exchanges

If you'd like to exchange an item for a different size, color, or style, please contact us within 14 days of receiving your order. Exchanges are subject to product availability.

Contact Us

If you have any questions or concerns regarding our delivery and refund policy, please don't hesitate to contact us at support@lankabeads.com.